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Refund Policy

Clear and fair cancellation terms for yacht charter services

Refund Policy Overview

At Coastalya, we understand that plans can change. Our refund policy is designed to be fair to both our guests and our operations, taking into account the nature of yacht charter services and our commitment to maintaining our fleet and crew.

Key Points

  • Time-based refund structure with clear percentages
  • Full refunds for weather-related cancellations
  • Flexible rescheduling options available
  • Travel insurance recommendations for protection
  • Emergency considerations handled case-by-case

Standard Cancellation Policy

Refund Schedule by Cancellation Time

30+ Days Before Charter

90% Refund

Full refund minus 10% administrative fee

  • Maximum flexibility for rebooking
  • Administrative fee covers processing costs
  • Refund processed within 5-7 business days

15-29 Days Before Charter

75% Refund

Partial refund to cover committed costs

  • Crew scheduling and preparation costs
  • Provisioning and planning expenses
  • Option to reschedule with minimal fees

7-14 Days Before Charter

50% Refund

Limited refund due to committed resources

  • Catering orders and special provisions
  • Crew assignments and scheduling
  • Fuel and maintenance preparations

3-6 Days Before Charter

25% Refund

Minimal refund due to significant commitments

  • Final preparations completed
  • Opportunity cost of lost bookings
  • Crew and catering fully committed

0-2 Days Before Charter

No Refund

No refund for last-minute cancellations

  • All resources fully committed
  • Impossible to rebook on short notice
  • Consider travel insurance coverage

Weather-Related Cancellations

100% Refund for Weather Cancellations

When weather conditions are deemed unsafe by our certified captains, we provide full refunds or complimentary rescheduling.

Weather Cancellation Criteria

Cancellations are made based on official weather forecasts and marine conditions:

  • Wind Speed: Sustained winds over 25 knots (46 km/h)
  • Wave Height: Waves exceeding 1.5 meters (5 feet)
  • Visibility: Fog reducing visibility below 1 nautical mile
  • Severe Weather: Thunderstorms, ice conditions, or other hazards
  • Transport Canada Advisories: Official small craft warnings

Weather Decision Process

48hrs

Initial Assessment

We begin monitoring weather conditions 48 hours before your charter

24hrs

Detailed Forecast Review

Comprehensive analysis of marine weather forecasts and conditions

12hrs

Final Decision

Captain makes final safety determination and contacts guests if needed

Weather Refund Options

Reschedule

Move your charter to any available date within 12 months at no additional cost

Full Refund

Receive 100% refund of all payments made, processed within 3-5 business days

Credit Voucher

Receive a credit voucher for 110% of your charter value, valid for 18 months

Rescheduling Options

Flexible Rescheduling Policy

We understand that life happens. Our rescheduling options provide flexibility while managing operational needs:

Notice Period Rescheduling Fee Valid Period Restrictions
30+ days No fee 12 months None
15-29 days 5% of charter fee 10 months Subject to availability
7-14 days 10% of charter fee 8 months Peak season restrictions
3-6 days 15% of charter fee 6 months Limited availability
0-2 days Not available - Emergency only

Rescheduling Process

  1. Contact us as soon as you know you need to reschedule
  2. Provide new preferred dates (minimum 3 options recommended)
  3. We'll check availability and confirm within 24 hours
  4. Pay any applicable fees and receive new confirmation
  5. Receive updated charter details and documentation

Special Circumstances

Emergency and Compassionate Cancellations

We recognize that genuine emergencies and unforeseen circumstances require special consideration:

Medical Emergencies

  • Serious illness or injury to guest or immediate family
  • Hospitalization or emergency medical treatment
  • Doctor-advised travel restrictions
  • COVID-19 diagnosis or exposure requiring quarantine

Documentation Required: Medical certificate or hospital documentation

Family Emergencies

  • Death in immediate family
  • Emergency family situations requiring immediate attention
  • Natural disasters affecting home or family
  • Legal emergencies requiring court appearance

Documentation Required: Death certificate, court summons, or official documentation

Travel Disruptions

  • Flight cancellations due to airline operational issues
  • Transportation strikes affecting travel
  • Government travel advisories or restrictions
  • Border closures or visa issues

Documentation Required: Airline confirmation, government advisory, or official notice

Special Circumstances Process

Each case is reviewed individually. Contact our team immediately with supporting documentation. We aim to provide the most generous refund possible while maintaining fair business practices.

Travel Insurance Recommendation

Protecting Your Investment

We strongly recommend purchasing travel insurance to protect against unforeseen circumstances that may not be covered by our refund policy:

Trip Cancellation Coverage

  • Medical emergencies and illness
  • Family emergencies and deaths
  • Job loss or work obligations
  • Travel supplier bankruptcy

Trip Interruption Protection

  • Emergency evacuation costs
  • Additional accommodation expenses
  • Alternative transportation costs
  • Unused trip portion refunds

Recommended Insurance Providers

World Nomads

Comprehensive travel insurance with flexible coverage options

Learn More

Travel Guard

AIG's travel insurance with extensive cancellation coverage

Learn More

Blue Cross

Canadian travel insurance with competitive rates

Learn More

Note: Coastalya is not affiliated with any insurance provider. Purchase decisions are entirely your own. Review policy terms carefully to ensure coverage meets your needs.

Refund Process

How to Request a Refund

1

Submit Request

Contact us via email, phone, or online form with your booking reference and reason for cancellation

2

Documentation

Provide any required supporting documentation for special circumstances

3

Review Process

We review your request within 1-2 business days and confirm refund amount

4

Processing

Approved refunds are processed to your original payment method within 5-10 business days

Refund Timeline

  • Credit Cards: 3-7 business days after processing
  • Bank Transfers: 5-10 business days after processing
  • International Payments: 7-14 business days after processing
  • Alternative Methods: Varies by payment provider

Contact Information for Refunds

Email

[email protected]

Include booking reference in subject line

Phone

+1 519-725-8076

Available daily 8AM - 8PM EST

Important Notes

  • All refund calculations are based on the total charter fee paid
  • Additional services (catering, equipment) may have separate cancellation terms
  • Group bookings may have modified cancellation policies
  • Corporate and charter contracts may have different terms
  • This policy is subject to change with notice on our website
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Discover the freedom of Canada's pristine waters with our premium yacht rental services. Creating unforgettable maritime experiences since 2015.

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+1 519-725-8076 [email protected]