Clear and fair cancellation terms for yacht charter services
At Coastalya, we understand that plans can change. Our refund policy is designed to be fair to both our guests and our operations, taking into account the nature of yacht charter services and our commitment to maintaining our fleet and crew.
Full refund minus 10% administrative fee
Partial refund to cover committed costs
Limited refund due to committed resources
Minimal refund due to significant commitments
No refund for last-minute cancellations
When weather conditions are deemed unsafe by our certified captains, we provide full refunds or complimentary rescheduling.
Cancellations are made based on official weather forecasts and marine conditions:
We begin monitoring weather conditions 48 hours before your charter
Comprehensive analysis of marine weather forecasts and conditions
Captain makes final safety determination and contacts guests if needed
We understand that life happens. Our rescheduling options provide flexibility while managing operational needs:
Notice Period | Rescheduling Fee | Valid Period | Restrictions |
---|---|---|---|
30+ days | No fee | 12 months | None |
15-29 days | 5% of charter fee | 10 months | Subject to availability |
7-14 days | 10% of charter fee | 8 months | Peak season restrictions |
3-6 days | 15% of charter fee | 6 months | Limited availability |
0-2 days | Not available | - | Emergency only |
We recognize that genuine emergencies and unforeseen circumstances require special consideration:
Documentation Required: Medical certificate or hospital documentation
Documentation Required: Death certificate, court summons, or official documentation
Documentation Required: Airline confirmation, government advisory, or official notice
Each case is reviewed individually. Contact our team immediately with supporting documentation. We aim to provide the most generous refund possible while maintaining fair business practices.
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances that may not be covered by our refund policy:
Note: Coastalya is not affiliated with any insurance provider. Purchase decisions are entirely your own. Review policy terms carefully to ensure coverage meets your needs.
Contact us via email, phone, or online form with your booking reference and reason for cancellation
Provide any required supporting documentation for special circumstances
We review your request within 1-2 business days and confirm refund amount
Approved refunds are processed to your original payment method within 5-10 business days